Terms of service

These terms cover the advisory and software development services offered on rudi.red. By booking a slot or placing an order you accept them.

1. The provider

The services are provided by Reindeer Entertainment OÜ (Estonia). The company’s registration details and registered address are in the site footer. Contact: rudolf@rudi.red, +36 30 366 3037.

Services offered under the “Rudi Stop Red” brand are in every case contracted with the company named above.

2. Who this is for

These services are for business customers only: companies, sole traders and other organisations taking the service for the purposes of their trade, profession or business.

We do not provide services to consumers. By ordering, you confirm that you are not acting as a consumer. The consumer right of withdrawal and the rules on consumer dispute resolution therefore do not apply to this contract.

3. What you can order

The current services, what they include and what they cost are listed in the package sections of the site. Not every service is offered on both language versions of the site. The services fall into two groups.

Advisory

• A 30-minute call. Free, with no obligation on either side. It produces no written material.
• Plan day. One day of planning with a written result: scope, the order of the steps, an estimate and a list of risks.
• AI audit. A 90-minute discovery call, a process review, a written audit report with a prioritised list of recommendations, and a 30-minute follow-up call.
• AI workshop. A full day on site with your team, with a written summary and a recommended tool list.
• Business representation. Hourly advisory work: taking part in negotiations, assessing quotes, reviewing scope, running technology audits.

Development

• Website package. A fixed-price website with a closed scope, built from our own template on a short deadline. Its scope is set out in section 6.
• Fixed-price project. A web application, a first version (MVP) or a more complex website, with the scope and milestones written down in advance. This includes reviews with a fixed scope and price, such as an architecture review.
• Day-rate or retainer development. Joining your team or project, billed on the days actually worked, or on a block of days reserved in advance each month.
• Rescuing an existing system. A status assessment with a written report and, if you order it separately, a stabilisation phase with a fixed budget.

The description on the site is the baseline for what the service includes. If you need a different scope, we agree that in writing beforehand.

4. How the contract is formed

The contract is formed when we confirm your booking or order. For the free 30-minute call, a confirmed calendar booking on its own creates no payment obligation.

You order the AI audit by booking the 90-minute discovery call and paying the fee. For the workshop and for representation we agree the date and the budget in advance.

For development work we give you a written quote: it sets out the scope, the fee, the payment schedule and, where relevant, the milestones and the deadline. The contract is formed when you accept the quote in writing; an email is enough. If the quote or a separately signed contract differs from these terms, the differing provision prevails.

5. Scope and change requests

The scope of development work is what we have written down in the quote or in the scope document that goes with it. Anything not written there is not covered by the fee.

If along the way you want something different or something more, we handle it as a change request:

1. You describe in writing what you want changed.
2. We tell you how much work it is, what it costs and how it affects the deadline.
3. We start only once you have approved that in writing.

A change request is charged on the day rate set out in the quote, or under a separate fixed-price supplementary quote. An approved change request becomes part of the scope, and the deadline moves by the approved amount.

In day-rate and retainer work you set the order of the tasks, so a change of scope there is not a change request: the fee follows the time actually spent.

6. The website package

In these terms, the website package means the one-page and the multi-page website. Each has a deliberately closed scope, so that it can be delivered at a fixed price and on a short deadline. The exact content of the package you choose is in its description and in the quote; this section sets out the shared rules.

Included in the fee:

• the website of the package you choose, built from our own template: up to six sections for the one-page site, and the subpages set out in the quote for the multi-page site;
• in two languages if you like, with no extra charge for the second language;
• fitting your brand: the template layout stays, and you supply the logo, colours, typeface and images;
• a responsive, static build with basic search optimisation (title, description, sharing image, sitemap, structured data);
• the text kept separate from the code, so it can later be changed without programming, in the way set out in the quote;
• contact details as links (email, phone, messaging, calendar);
• deployment, connecting the domain, and setting up the encrypted connection (TLS), after acceptance and payment in full;
• one round of corrections after the first version is delivered and before acceptance, for text and image changes.

How it runs:

1. We deliver the first version on a preview address; this is not your live domain yet.
2. You can ask for one round of corrections on it. If nothing needs correcting, this step is skipped.
3. You accept the result under section 10.
4. After acceptance we deploy the site, connect the domain and set up the encrypted connection. You paid the fee when you ordered (section 7), so nothing more falls due here.

Available at extra cost, at the price in the quote or in the package description: sections or subpages beyond the package, a contact form on the one-page site, help with copywriting, further rounds of corrections.

Not part of the package, and started as a separate project with a plan day: online shop, online payment, booking system, areas that require a login, custom functionality, custom graphic design or logo, photography, moving a large amount of content from an old site, writing legal texts (such as a privacy notice or terms of service), a search optimisation campaign, ongoing operation and maintenance.

Three together: if three of you order the multi-page website at the same time and all three fees arrive in advance, the three sites cost the fee of two. Each is a separate order: the deadline for each site starts when its own content arrives. If one of you drops out, their discounted fee is not refunded (the refund rule in section 8 does not apply to it), but they can pass their place to someone else, who takes it over with their own content; the other two keep their discount either way.

The deadline starts when all the text, images and the logo have reached us in full and the fee has arrived. If content is missing or has to be replaced along the way, the deadline moves accordingly, and that does not count as delay on our side. You are responsible for the content of the text and images and for the rights needed to use them.

7. Fees and payment

Prices shown on the site are indicative until we confirm your order. Promotional prices apply on the advertised terms and within the advertised period. The fee for development work is the fee set out in the accepted quote.

Stripe handles card payments. We never see or store card details. Bank transfer is possible by separate agreement.

Representation is charged hourly. We agree the budget up front and there is no minimum commitment. We bill for time actually spent, and give you an itemised breakdown.

Unless the quote says otherwise, development work is paid as follows:

• Website package: the full fee in advance, when you order; we start work once it has arrived (section 6).
• Fixed-price project: an advance when you order, then invoicing per milestone, on the schedule set out in the quote. The invoice for a milestone falls due when that milestone is accepted.
• Day-rate development: invoiced monthly in arrears for the days actually worked, with an itemised breakdown.
• Retainer: the reserved block of days is invoiced in advance at the start of the month. If part of the block cannot be worked for reasons on our side, we make it up the following month or credit it against the fee. If part of the block goes unused for reasons on your side, it can be carried over to the following month, and lapses after that. Days beyond the block are invoiced at the retainer’s day rate, after agreeing them in advance.

Invoices are payable by the due date shown on them; if nothing else is agreed, that is 8 days from the date of issue. If payment is late, we may charge late-payment interest and the fixed recovery compensation under the governing law. If an invoice is more than 15 days overdue, we may suspend work after written notice until it is paid; deadlines move accordingly.

How VAT is accounted for depends on the tax status and place of establishment of both parties; we issue the invoice in line with the applicable tax rules.

8. Cancellation, rescheduling and termination

You can cancel or reschedule an agreed appointment free of charge at least 48 hours before it starts. Cancel later than that and the fee for that session falls due, because we can no longer give the slot to someone else.

If we cancel or reschedule, we offer a new date. If that does not suit you, we refund any fee already paid for work not delivered.

For an on-site workshop cancelled within 48 hours, we may also charge documented travel and booking costs already incurred.

Retainer: either party may terminate in writing with 30 days’ notice. There is no minimum term unless the quote sets one.

Fixed-price project and website package: you may end the order at any time in writing. In that case the fees for milestones already accepted, plus the time spent so far on the part in progress at the day rate set out in the quote, fall due, up to the total fee at most. Any advance paid for work already started is set against this. For the website package, where you pay in advance, we deduct the time spent at the day rate and refund the rest; if work has not started, we refund the full fee.

We may terminate the contract if you materially breach it, for example by not paying or by a lasting failure to cooperate as needed, and you do not remedy this within 15 days of our written notice. In that case too, the fee for the work done so far is due.

9. Working together

The quality of the work depends on how accurate a picture we get of how you operate and of your systems. You undertake to provide the necessary information, access and contacts in good time, to respond to our questions and to the versions we deliver within a reasonable time, and to put the practical arrangements in place for an on-site workshop.

If delivery slips because the necessary information, content, access or feedback is missing, that does not count as delay on our side, and the deadline moves accordingly.

10. Delivery and acceptance

We deliver the result of development work and tell you where it can be reached. You have 5 working days for the website package and 10 working days for other development work to accept it, unless the quote says otherwise. During that time you try it out and tell us in writing about any defect against the agreed scope.

The work is accepted when that period passes without a defect being reported, when you approve it in writing, or when you start using it in live operation. Minor defects that do not prevent use do not hold up acceptance: we fix them under section 11.

For the website package, delivery takes place on the preview address (section 6). If you ask for the round of corrections within the acceptance period, the period starts again when the corrected version is delivered. Here we are the ones who take the site live, and only after acceptance, so for the website package use in live operation does not count as acceptance.

Where the quote promises a working version every week, those interim versions show progress but do not count as acceptance, unless they are the delivery of a milestone.

11. Warranty and bug fixing

A defect is when the delivered result does not work the way the accepted scope says it should. These are not defects: a new or changed requirement, a feature not in the scope, the effects of changes made by you or a third party, a fault in or a change to an environment we did not provide (hosting, browser, external service, third-party software), or a fault in the content (text, images).

For the website package for 30 days, and for a fixed-price project for 90 days, after acceptance we fix reported defects free of charge. We do so within a reasonable time, in an order that reflects how serious each defect is.

In day-rate and retainer work we commit to careful professional work, not to a specific result; fixing defects that come up is done within the day rate or the retainer, unless the defect was caused by an obvious failure on our part.

When rescuing an existing system, we take no responsibility for the existing code we did not write or for its defects, only for our own changes, on the terms above.

12. Operation

Operation is not part of development unless it has been agreed separately. After deployment, ongoing monitoring, updates, backups, and the cost of hosting and external services are yours, unless the quote or a separate operations agreement says otherwise.

The domain and the hosting are, wherever possible, set up in your name and in your account. If something has to be created in our account for the duration of the work, we hand it over on delivery.

13. Intellectual property

Advisory. You are free to use the audit report, the workshop summary, the plan day material and the related material anywhere within your company, to share them internally and to build them into your own processes. You may not, however, use them as a standalone product or training material sold to third parties, or make them publicly available, without our consent.

Development. Wherever possible, the code goes into your repository and onto your server from day one. The code written specifically for you, and its documentation, become yours once the fee has been paid in full: at that point we transfer the economic rights, or, where the governing law does not allow that, grant you an exclusive licence unlimited in time, territory and manner of use, transferable to third parties and including the right to modify. Until payment in full, you may use the code for the purposes of the project and for testing; for the website package this means trying it out on the preview address, because the site goes live only after payment in full. Where payment is per milestone, the rights in the result of a milestone pass to you when that milestone is paid.

Our own framework and templates. We may also use our own tools that we use across several clients: for example the Reindeer Admin system, the website template and our general helper libraries. These remain ours. For the parts of them built into the delivered system, you receive on payment in full a non-exclusive, perpetual, royalty-free licence to use and modify them, for running and further developing the delivered system, transferable together with that system. You may not sell them on their own, separately from the system. If we run such a tool for you as a service, its terms are agreed separately.

Open-source and third-party components come into the system under their own licences; we list them on delivery.

We may use the general professional knowledge and experience gained in the work in other work, subject to confidentiality. The methodology and templates we use in the work remain ours.

14. Confidentiality

We treat what we learn about your company in confidence and do not pass it to third parties. This obligation survives the end of the engagement.

We store the access you give us (passwords, keys, accounts) securely, use it only for the work, and at the end of the work delete it or ask you to revoke it.

If we would like to mention our work together among our references, we ask for your consent first. The examples on the site stay anonymous in any case.

15. Liability

In advisory work we look at how you operate and tell you what we make of it. The decision is yours, and implementation, along with its business consequences, remains your responsibility. We do not guarantee any specific saving, revenue or business outcome, and the same applies to development work.

We do not provide legal, tax or accounting advice. We are not party to your contracts with the developers or vendors you work with on your project, and we are not liable for their performance.

Backing up your live data is your task, unless we have separately taken on operation. We work on live systems only in an agreed way.

Our total liability in connection with the service is limited to the fee actually paid for the engagement in question; for retainer and day-rate work, to the fees paid in the last three months. That limit does not apply to damage caused intentionally or by gross negligence, or to breaches affecting life, bodily integrity or health. We are not liable for lost profit or consequential loss.

16. Force majeure

We are not liable for delay or non-performance caused by circumstances beyond our reasonable control: natural disaster, action by authorities, network or power outage, provider downtime, cyberattack, serious illness. In such cases we tell you as soon as we can and offer a new date or deadline.

17. Personal data

How we handle personal data is set out in the Privacy notice.

If during development or a system rescue we get access to personal data stored in your systems (for example the data of your customers or staff), we process it on your behalf, on your instructions, as a processor, and only as far as the work requires. The terms of this are set out in a data processing agreement under Article 28 of the General Data Protection Regulation (GDPR), before we get access.

18. Governing law and disputes

Which country’s law applies depends on where your company is established, as at the day we confirm your order:

• If you are established in Hungary: the contract is governed by Hungarian law and the Hungarian courts have jurisdiction over disputes.
• In every other case, whether in another EU member state or outside the Union: the contract is governed by Estonian law and the Estonian courts have jurisdiction over disputes.

In both cases the law named means that country’s own contract rules, not the possibility that its private international law points on to a third country.

We will always try to settle a dispute by discussion first, and go to court only if that does not work.

19. Other

If any part of these terms turns out to be invalid, the rest is unaffected.

We may amend these terms; an amendment takes effect on the day it is published and does not affect orders already confirmed. The version in force is always the one on this page, with the update date shown above.